Cut No-Shows by 40%
With Smart SMS
Automated appointment reminders, confirmations, follow-ups, and two-way patient texting. Your patients actually show up — and your front desk stops making reminder calls.
Appointment Reminder
SMS Preview
Hi Sarah! Reminder: You have an appointment with Dr. Johnson tomorrow at 2:30 PM. Reply YES to confirm or RESCHEDULE to change.
YES
Confirmed! See you tomorrow at 2:30 PM. 123 Medical Dr, Suite 200. Reply HELP for assistance.
What SMS Reminders Do
Automate your patient communication so your team can focus on care, not phone calls
Appointment Reminders
Automated SMS reminders at 48hr, 24hr, and 2hr before appointments. Patients confirm or reschedule with a single text reply.
Follow-Up Messages
Post-visit thank you texts, review requests, and recall reminders. Keep patients engaged between visits.
Two-Way Texting
Patients can text your practice number directly. Staff see and respond from the dashboard — no personal phones needed.
How It Works
Set it up once and let the reminders run on autopilot
Connect Booking
SMS reminders trigger automatically from your MedSiteAI booking calendar.
Set Your Schedule
Choose when reminders send: 48hr, 24hr, 2hr, or custom timing.
Patients Confirm
One-tap confirmation via text. No-confirms get flagged in your dashboard.
Track Results
See confirmation rates, no-show reduction, and message analytics.
Built for Healthcare Communication
Every feature designed to keep your schedule full and patients informed
Smart Reminder Timing
Customize reminder intervals — 48hr, 24hr, 2hr, or any timing that works for your practice and patient flow.
One-Tap Confirmation
Patients simply reply YES to confirm their appointment. No apps to download, no portals to log into.
Two-Way Patient Texting
Patients text your practice number directly. Staff see and respond from a unified dashboard inbox.
Post-Visit Follow-Ups
Automated thank-you messages and review requests sent after appointments to boost patient engagement.
Recall Reminders
Automatically reach out to overdue patients who haven't been seen in 6+ months. Fill your schedule with returning patients.
Multi-Language SMS
Send reminders in English and Spanish. Patients receive messages in their preferred language automatically.
Compare: SMS Reminder Solutions
Stop overpaying for patient communication. MedSiteAI includes SMS reminders at a fraction of the cost.
Other Solutions
- Weave: $399/mo, 36-month contract
- Solutionreach: $300-500/mo, annual lock-in
- Manual calls: ~15 min/day in staff time
- Hardware required, per-location pricing
$300-500/month
MedSiteAI SMS
RECOMMENDED- No per-message fees
- No long-term contracts
- No hardware required
- Website + SMS + all features included
$149/month — no per-message fees
* Manual reminder calls estimated at 15 min/day x $20/hr = $1,500/year in staff time saved.
Why Practices Love SMS Reminders
Reduce no-shows by 30-40% (industry proven)
Save 15+ hours/month of staff phone time
Improve patient satisfaction with convenient texting
Capture rescheduled slots instead of losing revenue
HIPAA-compliant messaging (no PHI in texts)
A2P 10DLC compliant (carrier-approved)
Frequently Asked Questions
How many SMS messages are included?
All plans include generous message allowances. Growth plans include 500 messages/month, Practice Complete includes 5,000, and higher tiers include even more. No per-message overage fees.
Is SMS HIPAA compliant?
Our SMS messages are designed to be HIPAA-safe. Reminders include appointment date/time but never include diagnosis, treatment, or health information. Patients must opt-in to receive texts.
Can patients text back?
Yes! Two-way texting lets patients reply to confirm, ask questions, or request changes. Your staff sees and responds from the dashboard.
What if a patient doesn't confirm?
No-confirm patients are flagged in your dashboard so staff can follow up. You can also set up automatic secondary reminders for unconfirmed appointments.
Does this work with my existing phone number?
We can configure SMS to send from your practice number or provide a dedicated local number. Both options support A2P 10DLC compliance for reliable delivery.
How quickly does this reduce no-shows?
Most practices see a 20-30% no-show reduction in the first month, reaching 40%+ by month three as patients adjust to receiving reminders consistently.
Ready to Eliminate No-Shows?
Start your free trial today. SMS reminders will be live in minutes — your patients will thank you.