MedSiteAIReal People. Real Support.
No chatbots, no ticket queues, no overseas call centers. Talk to someone who understands healthcare.
Reach Us Your Way
Choose the channel that works best for you. Every one connects to a real person.
Phone
Call us directly during business hours. No hold music, no robot menus.
Hours
Mon–Fri 8am–6pm EST
Get a response within 4 hours during business hours, 24 hours on weekends.
support@aiscansolutions.com
Live Chat
Chat with our team in real-time from your dashboard.
Available
Mon–Fri 8am–8pm EST
Our SLA Commitments
We put response times in writing. Here is exactly what you can expect.
Response
1 hour
Resolution
4 hours
Response
4 hours
Resolution
24 hours
Response
8 hours
Resolution
—
Response
48 hours
Resolution
—
Your Dedicated Account Manager
Practice Complete and Ultimate plan customers get a dedicated account manager who knows your practice by name. They proactively monitor your site performance, suggest improvements, handle update requests, and serve as your single point of contact for anything MedSiteAI. No more repeating yourself to a new agent every time you call.
Self-Service Resources
Find answers on your own time. Our resources are always available.
Knowledge Base
Searchable articles covering every feature, setting, and workflow.
Video Tutorials
Step-by-step walkthroughs for common tasks and new features.
Status Page
Real-time uptime monitoring and incident reports.
Community Forum
Coming SoonConnect with other practices and share best practices.
Common Questions
Ready to Transform Your Practice?
Join practices saving $1,500+/mo with the only all-in-one healthcare platform.